FFrenzPoll

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Terms of Service

Please read these terms carefully. They explain how FrenzPoll membership, surveys, rewards, and gift-card redemptions work, and the rules that keep the panel fair.

Effective 28 October 2026 · Version 2026-10-28 · Operated by Frenz LLC

1. Agreement

These Terms of Service (the “Terms”) are a legally binding agreement between you and Frenz LLC, an Iowa limited liability company (“Frenz”, “we”, “us”, or “our”), governing your access to and use of the FrenzPoll website, applications, and related services at https://frenzpoll.com (collectively, the “Service”).

By creating an account, accessing the Service, or clicking to accept these Terms, you agree to them and to our Privacy Policy and Cookie Policy. If you do not agree, do not use the Service.

2. Eligibility

To create an account and participate, you must:

  • Be at least 18 years of age (or the age of majority in your place of residence, if higher).
  • Be a natural person acting in your personal capacity — not a company, agency, or automated system.
  • Maintain only one account. Duplicate, shared, or household-overlapping accounts are prohibited.
  • Provide accurate registration and profile information and keep it current.
  • Reside in a country where we currently offer membership. At the effective date, that is the United States, United Kingdom, Canada, Germany, France, and Australia. We may add or withdraw countries at any time.

We may ask you to confirm your identity, age, location, or contact details before you take surveys or redeem rewards. If we determine that you do not meet these requirements, we may close your account and withhold rewards.

3. Your account

You must register with a valid email address that you control. We send a verification message; some features, including surveys and redemptions, require a confirmed email. You are responsible for safeguarding your password and for all activity under your account. Notify us immediately at support@frenzpoll.com if you believe your account has been compromised.

We may refuse, suspend, or close an account if we reasonably believe these Terms have been breached, if required by law, or if we discontinue the Service.

4. The Service

FrenzPoll is a survey-rewards panel. We match members to market-research studies offered by independent survey suppliers and research buyers. Completing an eligible study may earn a reward credited to your FrenzPoll wallet, which you may redeem for gift cards and other methods we make available, subject to these Terms.

Survey availability, topics, length, qualification criteria, and reward amounts are set by suppliers and change constantly. We do not guarantee that you will qualify for any particular study, that a given number of studies will be available, or that you will earn any specific amount. A survey shown in your feed may close, fill its quota, or become unavailable before you finish it.

When you start a study you typically leave FrenzPoll and complete it on a supplier’s or buyer’s site. Their terms and privacy notices also apply to that session. We are not responsible for those third-party sites, their availability, or their decisions about whether you qualify or complete.

5. Profile and matching

Matching works better when your profile is complete and truthful. You agree that demographic and profiling answers (for example age, gender, country, postal code, and other attributes you provide) are accurate. Deliberately false profiling, speeding through questions, or inconsistent answers may result in disqualification, reversal of rewards, suspension, or closure of your account.

We and our suppliers may re-check eligibility at the point you start a study, including location, device, and quality signals. Passing an initial match does not guarantee you will be allowed to complete the study.

6. Rewards, wallet, and clawback

Rewards are shown as FrenzPoints. 100 FrenzPoints are worth USD $1.00 when redeemed through the Service. Each study displays an estimated reward before you start. That amount is earned only if the supplier confirms a complete. Where we say so in the product, a genuine screen-out after you have spent time in a survey may earn a small number of points, subject to a daily limit. Quota-fulls, quality terminations, and incomplete sessions pay nothing.

Your reward rate, pending period, and monthly redemption limit depend on your membership tier (New, Silver, or Gold). Tiers are based on account age, approved surveys, and your reversal rate, and are described on the Rewards page. We may change tier rules prospectively; points already earned keep the amount credited.

Earned points first appear as pending in your wallet so the supplier can validate quality or reverse a completion. The pending period is between seven (7) and thirty (30) days depending on your tier and the value of the study. After that period, and if the completion has not been reversed, the points become available to redeem. We may extend the pending period if a supplier investigation is open.

Suppliers may reverse completions for fraud, poor quality, ineligibility, duplication, or similar reasons, sometimes after the pending window. If a reversal occurs, we will deduct the corresponding amount from pending or available balance. If your available balance is insufficient, the amount may sit as a negative adjustment against future earnings. Repeated reversals may result in a temporary hold on surveys or payouts.

To protect quality we apply reasonable daily limits on paid completes, screen-outs, and time spent in screeners. Limits may change. Rewards have no cash value except as redeemed through the Service, are not transferable, and may not be sold, bartered, or assigned.

7. Redemption and gift cards

You may request a redemption when your available balance meets the minimum we publish in the product (currently 500 FrenzPoints, or USD $5.00, for gift cards and 1,000 FrenzPoints for PayPal, which we may change). Primary rewards are digital gift cards and similar prepaid instruments. Other methods may appear in your account from time to time; availability varies by country.

Your first redemption must be a gift card of no more than 1,000 FrenzPoints, and requires an account at least seven (7) days old with at least five (5) approved surveys. It is reviewed by our team before it is sent. Each tier has a monthly redemption limit; requests above it are reviewed manually and may be delayed to the following month. Once a reward has been delivered it cannot be returned for points.

If your account has no sign-in and no earnings for twelve (12) consecutive months, we may close it and forfeit unredeemed points. We will email you at least thirty (30) days before doing so. If we close your account for any reason other than fraud or a breach of these Terms, you will have thirty (30) days to redeem any available balance that meets the minimum.

Gift cards are issued by third-party merchants or fulfilment partners. Once we have processed a redemption and the instrument has been delivered, it is subject to that issuer’s terms. We are not responsible for merchant acceptance, unused balances, expiration of an issuer’s terms, or loss after delivery to the email or destination you provided.

Redemptions may be reviewed before they are sent. Requests of USD $50.00 or more, accounts with elevated risk signals, or first-time redemptions may require additional identity checks (for example a government-ID review). We may decline, delay, or reverse a redemption if we reasonably suspect fraud, Terms violations, or that the destination does not belong to you.

You are responsible for any taxes arising from rewards. We may request tax information (such as a W-9 for US persons) and issue required information returns. Failure to provide requested tax information may delay or prevent redemption.

8. Referrals

If we offer a referral program, bonuses are paid only when the referred person is a genuine new member who meets eligibility rules and completes the qualifying activity we describe at the time. Self-referrals, fake accounts, paid-traffic schemes, and incentive stacking that we did not authorize are prohibited. We may withhold or reverse referral bonuses that we reasonably believe were obtained improperly, and we may change or end the program with notice in the product or by email.

9. Acceptable use

You agree not to:

  • Create more than one account, or use another person’s account.
  • Use VPNs, proxies, datacenter IPs, location spoofing, or similar tools to misrepresent where you are or to circumvent eligibility or fraud controls.
  • Use bots, scripts, farms, click workers, or any automated means to register, match, or complete studies.
  • Provide false, copied, or nonsensical answers, speed through questionnaires, or otherwise fail to give considered responses.
  • Interfere with the Service, probe it except through documented interfaces we provide to you as a member, or attempt to access other members’ data.
  • Share survey content, screener logic, or entry links publicly or with people who are not the intended respondent.
  • Use the Service if you are a competitor scraping our matching, rewards, or supplier inventory, except with our prior written consent.
  • Upload malware or unlawful content, harass our staff, or misuse support channels.

We use technical and manual reviews (device and browser signals, IP and geolocation, velocity rules, duplicate detection, and supplier quality flags) to enforce this section. We may suspend surveys, freeze the wallet, reverse rewards, and close the account where we reasonably believe a violation occurred. We are not obliged to provide a detailed explanation of fraud-detection methods.

10. Survey suppliers and partners

Studies are supplied by independent market-research companies. To determine whether you qualify, we share limited information with those suppliers as described in our Privacy Policy — typically a unique respondent identifier, country or locale, and profile attributes needed for the study, and in some cases a one-way hash of your email. We do not sell your identity as a marketing list.

Supplier decisions about complete, terminate, quota-full, or quality-reject are made by the supplier. FrenzPoll credits rewards based on those confirmed outcomes. A dispute about a specific study’s outcome should be raised with us at support@frenzpoll.com; we will query the supplier where it is reasonable to do so, but we cannot compel a supplier to change a status.

11. Intellectual property

The Service, including its software, design, trademarks, and content we provide, is owned by Frenz LLC or its licensors. We grant you a limited, revocable, non-transferable licence to use the Service for personal, non-commercial participation in studies. You may not copy, scrape, reverse engineer, or create derivative works from the Service except as allowed by law.

Survey questionnaires and creative belong to the relevant supplier or research buyer. You may not reproduce or publish them. Feedback you send us about FrenzPoll may be used to improve the Service without obligation to you.

12. Privacy

How we collect, use, and share personal data is explained in our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy. Those documents form part of this agreement.

13. Suspension, closure, and deletion

You may close your account at any time from account settings. Access ends immediately. Personal data is then handled under the Privacy Policy, including a thirty (30) day grace period before erasure of account data, except records we must keep for tax, accounting, dispute, or fraud-prevention purposes.

If we close your account for breach, unused rewards may be forfeited. If we close the Service entirely, we will, where reasonably practicable, give notice and a window to redeem an available balance that is not under investigation.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SURVEYS WILL BE AVAILABLE IN ANY VOLUME.

FrenzPoll is not an employer, and participation is voluntary. Rewards are discretionary incentives for completing eligible research tasks, not wages. Nothing in the Service is professional, legal, tax, or investment advice.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRENZ LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE DOLLAR AMOUNT OF REWARDS SUCCESSFULLY REDEEMED BY YOU IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) USD $50. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING CERTAIN LIABILITY FOR DEATH, PERSONAL INJURY, OR FRAUDULENT MISREPRESENTATION.

16. Indemnity

You will indemnify and hold harmless Frenz LLC and its personnel from claims, damages, and reasonable legal fees arising out of your breach of these Terms, your misuse of the Service, or your violation of law or of a third party’s rights, except to the extent caused by our wilful misconduct.

17. Governing law and disputes

These Terms are governed by the laws of the State of Iowa, United States, without regard to conflict-of-law rules. Subject to any non-waivable consumer protections in your country of residence, the state and federal courts located in Iowa shall have exclusive jurisdiction.

Before filing a claim, you agree to email support@frenzpoll.com with a brief description of the dispute and to allow thirty (30) days for us to try to resolve it. Nothing in this section prevents either party from seeking urgent injunctive relief.

18. Changes

We may update these Terms from time to time. The version date above will change. Material changes will be posted on this page and, where required, notified by email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may close your account.

19. General

These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding the Service. If a provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a reorganisation, merger, or sale of assets. Headings are for convenience only.

Notices to you may be sent to the email on your account. Notices to us should be sent to support@frenzpoll.com, with “Legal” in the subject line, or by mail to Frenz LLC, Iowa, United States.

20. Contact

Frenz LLC, operator of FrenzPoll. Email: support@frenzpoll.com. Website: https://frenzpoll.com.

Questions about these documents: support@frenzpoll.com.